Frequently Asked Questions

Contact us with your requirements including product type, dimensions, quantity, and artwork. Our team will provide a quote within 24 hours and guide you through the process.

Most products have no minimum order requirement. For custom-printed items, a minimum of 1 piece is accepted, though bulk orders receive better unit pricing.

Yes, we offer sample production for most products. Sample lead time is typically 3-5 business days. Sample costs may be credited toward your full order.

We accept AI, EPS, PDF, PSD (with layers), and high-resolution PNG/JPG files (300 DPI or higher). Vector formats are preferred for best print quality.

Yes, our in-house design team can help create or refine your artwork at no extra charge for orders above a certain quantity.

Absolutely. We can match Pantone colors for most printed products. Please provide your PMS numbers when requesting a quote.

Standard orders are produced within 5-7 business days. Rush orders can be completed in 2-3 business days for an additional fee.

Yes, we ship to most countries worldwide. International shipping times vary by destination, typically 7-15 business days.

All products are carefully packed in protective packaging. Tents and large items are shipped in heavy-duty carry bags. Fragile items use reinforced cartons.

We accept bank transfer, credit card (Visa, MasterCard, AMEX), and PayPal. For large orders, we also offer installment payment options.

New customers typically pay 50% deposit upon order confirmation and 50% before shipment. Repeat customers may qualify for net-30 terms.